Definitely! Get in touch with us via e-mail or Instagram if you desire more information about a product. We are happy to help!

Our 316L stainless steel jewelry is water, sweat and tarnish-resistant, and backed by our Lifetime Color Warranty. To keep it shiny and clean, follow these steps:

1. Wipe it regularly with a polishing cloth.
2. Take it off for long swims in pools, hot tubs or the sea.
3. Avoid perfume, lotions and harsh cleaners.
4. Store it in a cloth pouch or box.

For a more thorough cleaning, soak it in warm water with a drop of dish soap, rinse with fresh water and pat dry.

Lifetime Color Warranty: if the color of your jewelry ever fades from normal wear, we'll replace it for free. Just email hello@exchange-life.com with your order number and a photo. This is included with every order and is separate from the optional paid Lifetime Warranty, which also covers breakage.

Yes, our pieces are water-resistant. They are made from 316L stainless steel with real 18k gold plating, so they are water, sweat and tarnish-resistant and made for everyday wear.

To keep the shine longer, take it off for long swims in pools, hot tubs or the sea, and avoid perfume, lotions and harsh cleaners. Rinse with fresh water and pat dry.

Lifetime Color Warranty: if the color of your jewelry ever fades from normal wear, we'll replace it for free. Just email hello@exchange-life.com with your order number and a photo. This is included with every order and is separate from the optional paid Lifetime Warranty, which also covers breakage.

If you're not happy with your piece, you can return it within 60 days after delivery for a full refund. It must be unworn and unwashed, and you pay the return shipping.

Yes, they are! In fact, they’ve been voted the #1 most meaningful gifts. 

We also offer the option to add gift wrapping or a handwritten gift card, and we can ship the gift directly to the recipient. Just fill out their address as the shipping address if they’re away from you.

Exchange Life is designed for anyone with a second place that feels like home, a loved one far away, or cherished memories in a special place.

This includes travelers, exchange students, long-distance couples or friends, third-culture kids, expats, digital nomads, international students, immigrants, dual citizens, and anyone who can relate to these feelings.

Yes! We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. Our free Lifetime Color Warranty comes with every order and covers fading and tarnish. You can also add the optional paid Lifetime Warranty ($14.99), which also covers any breakage, even if it was your own fault.

Our charms and charm holders are made from 316L stainless steel, or with real 18k gold or rose gold plating. They are water, sweat and tarnish-resistant. Won't fade, guaranteed by our Lifetime Color Warranty.

To keep the shine longer, take it off for long swims in pools, hot tubs or the sea, and avoid perfume, lotions and harsh cleaners. Rinse with fresh water and pat dry.

Lifetime Color Warranty: if the color of your jewelry ever fades from normal wear, we'll replace it for free. Just email hello@exchange-life.com with your order number and a photo. This is included with every order and is separate from the optional paid Lifetime Warranty, which also covers breakage.

If you wish to modify or cancel your order, please contact us here immediately. We will check the status, and if your order hasn’t yet entered the fulfillment process, we may be able to make changes or cancel it

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2 to 3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing, your order ships within 24 hours. Priority speeds up processing only: the shipping method itself is not faster.

Then you will receive a shipping confirmation e-mail with a tracking number.

If your payment has been processed but you haven’t received a confirmation email within two hours, please contact us here, and we’ll resend it to you—no worries!

We ship worldwide.

Everybody makes mistakes! If you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

The offer may end or change soon, take advantage of it now.

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2 to 3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing, your order ships within 24 hours. Priority speeds up processing only: the shipping method itself is not faster.

The average delivery time from the order date is typically:

• United States: 10 - 14 business. days
• Europe: 11 - 15 business days.
• Rest of the world is 12 - 18 business days.

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry!

We ship every order with a fully trackable method, so you can check exactly where your order is by clicking here.

If your tracking link isn’t updating, please contact us here.

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2 to 3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing, your order ships within 24 hours. Priority speeds up processing only: the shipping method itself is not faster.

Yes, all orders are shipped with a fully trackable method. You can enter your order information here to track your shipment.

We have a 60-day money-back guarantee for all our items, which means you have 60 days after receiving your item to request a return. We will issue a full refund, no worries! Please get in touch with us to send an item back, and we will assist you from there.

• Contact us within 60 days after delivery, then send the item back within 14 days after we send return instructions.
• All products must be unworn and unwashed. 
• We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.

Check out this page for any exceptions.

The cost of a return varies based on the shipping company and the country you’re shipping from. Please check with your local post office for current pricing.

We will refund the full order amount once we receive the return, but please note that we do not cover the return shipping cost.

We refund your return within 10 business days after it arrives and is checked. Your bank may take another 5 to 10 business days to show it.

We’re sorry that the item you purchased is damaged. Please contact us here or on Instagram, and we’ll provide a solution as soon as possible.

We’ll resolve it for free, either by sending you a replacement or offering a refund, so there’s no need to worry.

Please do not send the damaged item back to us without reaching out first.

I’m sorry that happened. Since all our products are handmade one by one, mistakes can occasionally occur. But don’t worry—just reach out to us here, and we’ll send you the correct piece free of charge.

Did you receive a ‘Payment failed’ notification after completing the payment process? Here are a few solutions: try deleting your cookies and cache, use a different browser, make sure the billing address matches the one linked to your payment method, or select another payment method. If this doesn’t solve the problem, please contact us here.

We accept the following payment methods:

- Credit Card

- Apple Pay

- PayPal

- Google Pay

- Amazon Pay

- Meta Pay

- Klarna

- Shop Pay

- Ideal

- Bancontact