Definitely! Get in touch with us via e-mail or Instagram if you desire more information about a product. We are happy to help!

Our stainless steel jewelry will never fade, lose its color, or tarnish. However, to keep it shiny and clean, you can follow these recommended steps for our Sterling Silver or 18k Gold Vermeil pieces.

To prevent your Sterling Silver or 18k Gold Vermeil piece from tarnishing, there are a few steps you should always follow:

1. Wipe it regularly with a polishing cloth.
2. Remove it before going to the beach or pool.
3. Keep it away from chemicals.
4. Store it in a cloth pouch or box.

For a more thorough cleaning, soak it in warm water with a drop of dish soap, then dry and wipe it with a clean cloth

YES! Our Stainless Steel jewelry will never fade or lose its color, even when exposed to sweat, heat, the shower, sea, or pool. We use the highest quality 316L stainless steel, plated with real 18k gold for our (rose) gold necklaces, to ensure your memories last forever.

We will replace your piece if it tarnishes or loses its color—no matter how long after ordering.

You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.

We are sorry that the item that you are interested in is out of stock. Subscribe to our newsletter to get notified when your item is back in stock. We’re so confident in the quality of our pieces that we offer a money-back guarantee on all of our products!

If your piece ever breaks, wears down, or if you’re unhappy for any reason within 14 days of purchase, we’ll replace it at no cost to you.

We use the finest materials, such as 18k gold and sterling silver, to ensure our products—and the memories they carry—last a lifetime.

Check out this page for any exceptions.

Yes, they are! In fact, they’ve been voted the #1 most meaningful gifts. 

We also offer the option to add gift wrapping or a handwritten gift card, and we can ship the gift directly to the recipient. Just fill out their address as the shipping address if they’re away from you.

Exchange Life is designed for anyone with a second place that feels like home, a loved one far away, or cherished memories in a special place.

This includes travelers, exchange students, long-distance couples or friends, third-culture kids, expats, digital nomads, international students, immigrants, dual citizens, and anyone who can relate to these feelings.

Yes! We will replace your piece if you experience any defects in quality, receive a different design than what you ordered, or if it tarnishes or loses its color—no matter how long after ordering. You can also add an extended lifetime warranty that covers any breakage, even if it was your own fault.

Our pieces are available in sterling silver, plated with real 18k gold for gold, or high-quality 316L stainless steel, plated with real 18k gold for rose gold. They will never fade or lose their color, even when exposed to sweat, heat, the shower, sea, or pool, ensuring your memories last forever.

The sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation.

If you wish to modify or cancel your order, please contact us here immediately. We will check the status, and if your order hasn’t yet entered the fulfillment process, we may be able to make changes or cancel it

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing as your shipping option, your item arrives 4 days faster on average

Then you will receive a shipping confirmation e-mail with a tracking number.

If your payment has been processed but you haven’t received a confirmation email within two hours, please contact us here, and we’ll resend it to you—no worries!

We offer free shipping on orders over $65 (€60).

We ship worldwide.

Everybody makes mistakes! If you accidentally filled in the wrong address, please contact us as soon as possible. We will try our best to solve this issue for you. Please note that the delivery of your package may be delayed.

It’s ending soon, so be sure to take advantage of it while you can!

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing as your shipping option, your item arrives 4 days faster on average

The average delivery time from the order date is typically:

• United States: 10 - 14 business. days
• Europe: 11 - 15 business days.
• Rest of the world is 12 - 18 business days.

We’re sorry to hear that your parcel hasn’t been delivered yet, but don’t worry!

We ship every order with a fully trackable method, so you can check exactly where your order is by clicking here.

If your tracking link isn’t updating, please contact us here.

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing as your shipping option, your item arrives 4 days faster on average

Yes, all orders are shipped with a fully trackable method. You can enter your order informationhereto track your shipment.

We have a 14-day money-back guarantee for all our items, which means you have 14 days after receiving your item to request a return. We will issue a full refund— no worries! Please get in touch with us to send an item back, and we will assist you from there.

• All products must be returned within 14 days of receipt.
• All products must be unworn and unwashed. 
• We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.

Check out this page for any exceptions.

The cost of a return varies based on the shipping company and the country you’re shipping from. Please check with your local post office for current pricing.

We will refund the full order amount once we receive the return, but please note that we do not cover the return shipping cost.

We will refund your return as soon as possible and at the latest within 7 days of receiving your return.

We always refund your money to the bank account, credit card, or PayPal account that was used to place the order.

We’re sorry that the item you purchased is damaged. Please contact us here or on Instagram, and we’ll provide a solution as soon as possible.

We’ll resolve it for free, either by sending you a replacement or offering a refund, so there’s no need to worry.

Please do not send the damaged item back to us without reaching out first.

I’m sorry that happened. Since all our products are handmade one by one, mistakes can occasionally occur. But don’t worry—just reach out to us here, and we’ll send you the correct piece free of charge.

Did you receive a ‘Payment failed’ notification after completing the payment process? Here are a few solutions: try deleting your cookies and cache, use a different browser, make sure the billing address matches the one linked to your payment method, or select another payment method. If this doesn’t solve the problem, please contact us here.

We accept the following payment methods:

- Credit Card

- Apple Pay

- PayPal

- Google Pay

- Amazon Pay

- Meta Pay

- Klarna

- Shop Pay

- Ideal

- Bancontact