Refund policy

We offer a 60-day money-back guarantee on all our items, which means you have 60 days after receiving your item to request a return. We'll issue a full refund, no worries! Please contact us to arrange a return, and we'll assist you from there: https://exchange-life.com/pages/contact-us

• All products must be returned within 60 days of receipt.

• All products must be unworn and unwashed.

• We don't cover return shipping costs, but we'll refund the full amount paid to us to your original payment method.

Exceptions:

If we make an engraving mistake, such as engraving the wrong countries, we'll send you a replacement for free.

We can only change your address or customization details before your order ships.

If you want to cancel your order, you must do so within 12 hours of placing it.

If your address is missing information, such as a house number, we'll contact you multiple times. If we don't receive the missing information within a week, we'll send the order to the original address provided. We can't offer a refund if it doesn't arrive or arrives late, even if it's a gift. Please respond as soon as possible to prevent this issue.

If your package arrives at a pickup location and you don't collect it, we'll contact you and reship it once. You can change the address if needed, but we can't offer a refund, even if it's a gift.

Invalid Reasons:

The size is specified on each product page, so please choose the correct size.

We always use the same font for the back engraving, as we believe it looks best. We recommend keeping your message as short as possible for readability.

We don't offer refunds for these issues. If you're unsure about the design, please contact us before purchasing at https://exchange-life.com/pages/contact-us or on social media. We'll send you a mockup so you can make sure it's exactly what you want.