Product information
Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days because we create our products one by one to ensure the highest possible quality.
If you choose priority processing as your shipping option, your item will be fast-tracked to the front of the line to be created first and sent out within 24 hours.
When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.
- The estimated arrival date for your location is stated on the product page of each item.
Customs, Duties and Taxes
We are not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Changes After Ordering
Did you write the wrong address or made a mistake during the customization process? We can change it, but only if your order has not been shipped out yet.We have a 14-day money-back guarantee for all our items, which means you have 14 days after receiving your item to request a return. We will issue a full refund or store credit—no worries! Please get in touch with us to send an item back, and we will assist you from there.
- All products must be returned within 14 days of receipt.
- All products must be unworn and unwashed.
Exceptions
If you want to change your address or customization details, we can only do it before your order is shipped out. Unfortunately, we can't because your item has already been engraved and shipped.
The designs are made in the way it will look best on the pendant; you can choose the order of maps by selecting what country should be on the left map and what country should be on the right map. The maps are engraved as big as possible on the pendant so you can recognize them, not based on real-life map sizes; this way, it looks better. The hearts are put in the middle of the maps unless a city is specified in the design information, E.g., New York, United States. We include or exclude small islands from maps based on what most customers prefer.
Lastly, our font is always the same for the back quote; this font looks the best; we advise keeping your back message as short as possible for the best readability.
We don't offer a refund for these issues; if you are not sure about the design, please first reach out to us here or on social media, and then we'll send you a mockup of what it looks like so you can make sure it's exactly as you want before purchasing.
