Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days because we create our products one by one to ensure the highest possible quality.
If you choose priority processing as your shipping option, your item will be fast-tracked to the front of the line to be created first and sent out within 24 hours, the shipping method itself is not faster; priority processing is just about the engraving process.
When your item is sent, you will receive a shipping confirmation e-mail with a tracking number.
- The estimated arrival date for your location is stated on the product page of each item.
Changes After Ordering
Did you write the wrong address or made a mistake during the customization process? We can change it, but only if your order has not been shipped out yet.
Customs, Duties and Taxes
Your order will be shipped from outside your destination country, and we are not responsible for any customs duties or taxes applied to your order. We do not collect VAT or GST. Any fees imposed during or after shipping, such as tariffs, taxes, VAT, or GST, are the responsibility of the customer.
Each offer on our website contains such information that it is clear to the consumer what rights and obligations are associated with accepting the offer. This concerns, in particular, the price, excluding customs duties and (import) VAT or GST. These additional costs will be borne by the customer. The postal and/or courier service will use the special arrangement for postal and courier services regarding customs clearance. The postal and/or courier service will collect VAT (whether or not together with the invoiced customs clearance costs) from the recipient of the goods.
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