You can find the exact estimated delivery time to your country on the product pages.

Once we have received your order, we will do our best to ship it as soon as possible. The average fulfillment time is 2/3 business days. Because of the custom design, we make everything 1 by 1.

If you choose priority processing as your shipping option, your item arrives 4 days faster on average

Then you will receive a shipping confirmation e-mail with a tracking number.

We have a 60-day money-back guarantee* for all our items, which means you have 60 days after receiving your item to request a return. We will issue a full refund— no worries! Please get in touch with us to send an item back, and we will assist you from there.

• All products must be returned within 60 days of receipt.
• All products must be unworn and unwashed. 
• We don't cover the return cost - but you will receive a full refund of the amount paid to us to your original payment method.

*Check the product pages for exceptions.

We’re so confident in the quality of our pieces that we offer a money-back guarantee on all of our products!

If your piece ever breaks, wears down, or if you’re unhappy for any reason* within 60 days of purchase, we’ll replace it at no cost to you.

We use the finest materials, such as 18k gold and sterling silver, to ensure our products—and the memories they carry—last a lifetime.

*Check the money-back guarantee section on the product page for exceptions.

YES! All our pieces are designed to never fade or lose their color—even when exposed to sweat, heat, the shower, sea, or pool.

We use the highest quality 316L stainless steel, plated with real 18k gold for our gold and rose gold necklaces, to ensure your memories last forever. Our sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation.

If you experience any defects in quality, we’ll happily replace your piece free of charge!

Lamento que esto haya sucedido. Dado que todos nuestros productos se fabrican a mano uno por uno, ocasionalmente pueden ocurrir errores. Pero no se preocupe, contáctenos aquí y le enviaremos la pieza correcta sin costo alguno.

¡Sí que lo son! De hecho, han sido elegidos como los regalos más significativos.

También ofrecemos la opción de envolverlo para regalo o enviar una tarjeta de regalo escrita a mano, y podemos enviar el regalo directamente al destinatario. Solo tienes que indicar su dirección de envío si no está cerca de ti.

Exchange Life is designed for anyone with a second place that feels like home, a loved one far away, or cherished memories in a special place.

This includes travelers, exchange students, long-distance couples or friends, third-culture kids, expats, digital nomads, international students, immigrants, dual citizens, and anyone who can relate to these feelings.

¡Sí! Ofrecemos una garantía de devolución de dinero de 60 días en todos nuestros productos. Si desea una garantía de por vida, puede añadirla en la ventana emergente de personalización. Con la garantía de por vida, reemplazaremos su pieza por cualquier motivo de por vida.

Sí, todos los pedidos se envían con un método totalmente rastreable. Puede ingresar la información de su pedido aquí para rastrear su envío.

Aceptamos los siguientes métodos de pago:

- Tarjeta de crédito

- Apple Pay

- PayPal

- Google Pay

- Amazon Pay

- Meta Pay

- Klarna

- Pago en tienda

- Ideal

- Bancontact

Our pieces are available in sterling silver, plated with real 18k gold for gold, or high-quality 316L stainless steel, plated with real 18k gold for rose gold. They will never fade or lose their color, even when exposed to sweat, heat, the shower, sea, or pool, ensuring your memories last forever.

The sterling silver pieces are plated with rhodium to prevent tarnishing and oxidation

Terminará pronto, ¡así que asegúrate de aprovecharlo mientras puedas!