Refund policy

We want you to love your order. This policy explains what you can return, what we can't refund, and how refunds work.

1. 60-Day Money-Back Guarantee

You can return any item you bought from us within 60 days after you receive it for a full refund. This includes engraved, personalized and custom items, and items in a size that doesn't fit, unless one of the exceptions in Section 5 applies.

What qualifies

  • Time window: you must contact us to start the return within 60 days after the delivery date shown in your tracking, and send the item back within 14 days after we send you the return instructions.
  • Condition: the item must be unworn and unwashed, with all parts included.
  • Proof: you need your order number. We may ask for photos of the item before you send it back.
  • Engraved and personalized items: covered. You can return them for a full refund, including if you don't like the engraving or the font.
  • Size: covered. If the size you chose doesn't fit, you can return the item for a full refund.
  • Membership charges: covered. You can ask for a full refund of any Travel Community Membership charge within 60 days of that charge. There is nothing to send back. See our Cancellation Policy for how to cancel.

2. How to Return an Item

  1. Contact us at https://exchange-life.com/pages/contact-us or by email at hello@exchange-life.com with your order number and the items you want to return.
  2. We reply with the return address and instructions. Please don't send items back before we confirm, because we can't refund items sent to the wrong address.
  3. Send the item back and share the tracking number with us.
  • Return shipping: you pay the cost of sending the item back. We recommend a tracked service, because we can't refund a return that gets lost on the way to us.

3. How and When You Get Your Refund

  • Amount: we refund the full amount you paid us for the returned items. Return shipping costs are not refunded.
  • Method: we refund to your original payment method.
  • Timing: we issue the refund within 10 business days after the return arrives and we check it. Your bank or card company may take another 5 to 10 business days to show it.
  • Confirmation: we email you when your refund has been issued.

4. Damaged, Wrong or Misengraved Items

  • Our engraving mistakes: if we make an engraving mistake, such as engraving the wrong countries, we send you a replacement for free.
  • Damaged or wrong items: if your item arrives damaged, or you get the wrong item, contact us within 60 days after delivery with your order number and photos. We send you a free replacement or a full refund, and you don't pay any shipping.

5. What We Can't Refund

  • Worn or washed items: items that have been worn or washed can't be returned.
  • Missing address information: if your address is missing information, such as a house number, we contact you several times. If we don't get the missing information within 7 days, we send the order to the address you gave. We can't offer a refund if it then doesn't arrive or arrives late, even if it's a gift. Please reply quickly so this doesn't happen.
  • Uncollected packages: if your package arrives at a pickup location and you don't collect it, we contact you and reship it once. You can change the address if needed, but we can't offer a refund, even if it's a gift.

Not sure about your design? Contact us before you buy at https://exchange-life.com/pages/contact-us or on social media. We'll send you a mockup so you can make sure it's exactly what you want.

6. Changes and Cancellations Before Shipping

  • Order cancellations: you can cancel an order within 12 hours of placing it for a full refund.
  • Address or customization changes: we can only change your address or customization details before your order ships.

7. Your Legal Rights

This policy does not take away any rights you have under the consumer laws where you live.

8. Contact Us

If you have any questions about this policy, please contact us:

Exchange Life LLC
8 The Green STE A
Dover, Delaware 19901
United States

Email: hello@exchange-life.com

WhatsApp: +17195124531

Call us: +1 (321) 478-2909 | 8:00 AM to 2:00 PM Eastern Time (US)